Terms & conditions

These general terms and conditions of sale govern the contractual relationship between Moirés – Gabrielle Fabry (hereinafter “We”), which publishes the www.moires.be website, and its customer (hereinafter “You”).

These general terms and conditions are applicable to all supplies made and to all services offered by Us, unless otherwise agreed in writing by the parties and without prejudice to any special conditions agreed by separate agreement. They take precedence over the customer’s terms and conditions of purchase, which are only binding on us if we have accepted them in writing in express terms.

In order to be enforceable, a total or partial non-application of these general conditions must be explicitly and precisely mentioned in the order form. An explicit and precise special condition on the order form shall prevail over any general condition to the contrary.

Consequently, the fact for any person to purchase a product offered for sale on the www.moires.be website implies full and complete acceptance of these general terms and conditions of sale of which the Buyer acknowledges having read prior to his purchase.

Article 1 – Orders

The prices are indicated in euros, all taxes included, excluding postage and packing.

All orders, whatever their origin, are payable in euros, at the time of order.

We reserve the right to modify its prices at any time but the products will be invoiced on the basis of the rates in force at the time of order registration.

After you have placed your order, we will acknowledge receipt by sending you an order confirmation e-mail including a summary of your order.

We cannot be held liable for any errors in its offers.

The products remain our property as long as the price has not been fully and definitively paid.

Article 2 – Terms of payment

The terms of payment are as follows:

Credit Card
Bancontact
Paypal
Bank Transfer

Article 3 – Shipping and Delivery

The delivery times indicated on the site take into account the time taken to prepare, dispatch and deliver the parcel. We make every effort to respect these deadlines.

Article 4 – Customs duties

Any order placed on the Site and delivered outside a country of the European Union may be subject to possible taxes and customs duties which are imposed when the parcel reaches its destination. These customs duties and possible taxes related to the delivery of an item are at your expense and are your responsibility. We are not obliged to check and inform You of any applicable customs duties and taxes. To find out about them, We advise You to contact the competent authorities in your country.

Article 5 – Right of retraction and return

We grant you the possibility of a 15-day period to return the items to us without giving a reason.

During this period, you will treat the product and packaging with care. You will only unpack or use the product to the extent necessary to assess whether you wish to keep the product.

The goods must be returned within the same period of time, in their original packaging, undamaged, together with all accessories, the user manual and a (copy) of the invoice/delivery note.

Return addresses :

Moirés, Rue du Marché au Charbon, 81 – 1000 Brussels – Belgium

NOTE: For all returns, please contact Moirés.

The right of return cannot be exercised for unsealed bottles and consumables. Incomplete, damaged or soiled goods will not be taken back.

Costs in the event of withdrawal :

If the consumer makes use of his right of withdrawal, only the costs of returning the goods shall be borne by him.
If the consumer has paid an amount, the contractor will refund this amount as soon as possible, but no later than 30 days after the return.
Sold Products :

Products on sale are neither taken back nor exchanged.

Article 6 – Return for defect

If, despite the care taken in shipping the products, you should receive a defective product. You can return it to us for exchange. To do so, you will have to comply with the return procedure specified on the site.

Article 7 – Warranty and Liability

You benefit from the legal guarantees for hidden defects.

Despite all the care taken with your order, we cannot be held liable in the event of a breach of our contractual obligations due to a fortuitous event or a case of force majeure. We cannot be held liable in the event of stock shortages of our suppliers.

Photos, texts, pictograms (including pictograms indicating the country of manufacture of the product), appearing in our catalogues, brochures and other commercial documents or attached to offers are for information purposes only and do not constitute any commitment, unless otherwise agreed in writing. We reserve the right to modify the presentation and/or characteristics of our materials in the interest of improvement and customer service.

Article 8 – Ownership

We remain the sole holder, unless otherwise agreed in writing between the parties, of the intellectual property rights to its literary creations, drawings, trademarks and graphic or audiovisual productions, whatever the media, subject to the provisions of the intellectual property code.

Article 9 – Personal Data

The information and data concerning you are necessary for the management of your order and our commercial relations.Moirés – Gabrielle Fabry keeps your data in your personal account: these data enable us to carry out your transaction. Moreover, once recorded, this data enables you to carry out your future transactions more quickly.

We undertake not to divulge or market any information whatsoever concerning you.

You may at any time, free of charge and on simple request, object to the processing of your personal data for direct marketing purposes. You also have the right to object free of charge to the use of your e-mail for direct marketing purposes. You can exercise these rights by sending an e-mail to gabrielle@moires.be or by post to the address below.

In accordance with the RGPD law, you may request that your personal data collected by Moirés be obtained, as well as their deletion. This information is available in your customer area “My account”.

If you have placed an order with the status “guest”, without creating an account, you do not have access to a “Customer Account” space. In this case, simply send us an email at gabrielle@moires.be so that we can send you your data or delete it.

Article 10 – Identity of the company

Gabrielle Fabry operating under the trade name: Moirés – www.moires.be
Legal address: Rue Paul Emile Janson, 5 – 1050 Brussels – Belgium
Shop address: Rue du Marché au Charbon, 81 – 1000 Brussels – Belgium

Moirés can be reached by telephone from Tuesday to Saturday from 11:00 to 18:30:
Telephone number : Tel +32 (0)497 81 42 29
E-mail addresses: gabrielle@moires.be

V.A.T. identification number: BE0742927948

Article 11 – Applicable law

The sale, under the current conditions of sale set out above, is subject to Belgian law.